NPCI’s DigiSaathi has Launched WhatsApp Helpline to know information on digital payments products and services customers can obtain information both in Hindi & English, check below how to interact with DigiSaathi WhatsApp Service.
DigiSaathi WhatsApp Number
First Save the Official DigiSaathi WhatsApp Helpline Number +918928913333 on your Phone Contacts.
You can also use this direct WhatsApp Link https://api.whatsapp.com/send?phone=918928913333&text=Hi to chat with DigiSaathi on WhatsApp.
Now send a Hi Message on above WhatsApp Number.
You will get a reply like below.
DigiSaathi welcomes you to the Helpline for information on Digital Payment Products & Services.
Please select your language.
Type Reset to restart the conversation.
बातचीत को फिर से शुरू करने के लिए Reset टाइप करें।
Choose your Language, Enter 1.
You will get a WhatsApp text like below.
Please do not share any personal information like Name, PAN, Phone Number, Aadhaar Number, UPI PIN, Card Number, Account Number, Password, PIN, OTP, Transaction Details etc,. while asking your query.
Please confirm to continue with this conversation and avail the information.
DigiSaathi WhatsApp Services
Please enter the number against the relevant option
1 Credit/Debit Card
2 AePS/Aadhaar Based Transactions
3 UPI/BHIM UPI
7 Prepaid Card/PPI/Wallet
8 Get Bank/Institution contact details
0 Go back
Choose the above number where you want to know information.
For Example for UPI Details Enter 3.
It is our pleasure to announce that DigiSaathi- our 24×7 Helpline for information on digital payments products & services is now enabled on additional channels, like WhatsApp where customers can obtain information both in Hindi & English. To know more: https://t.co/qDHskTQ1hU pic.twitter.com/yschDCmlUS
— NPCI (@NPCI_NPCI) May 10, 2022
DigiSaathi will assist the users with all their queries on digital payments via the chatbot facility on WhatsApp.