South Central Railways has launched SMS based passenger complaint and suggestion system(SPCSS) where if you have any complaints or suggetions while travelling in train you can send SMS to 8121281212 with your complaint message like dusty seats, not properly cleaned toilets, no clean compartments, fans or lights not working or for any sort of complaints.
SMS to 8121281212 for any Complaints
For e.g., No proper water in train S7162 from Hyd to Delhi to 8121281212
After you sent an sms you will receive an automated acknowledgement response with a unique ID to your mobile.
To know the status of the complaint send sms as below:
Now With the unique reference ID, passenger can know the status of the complaint by sending SMS
“STATUS REFERENCEID” to 8121281212
you can also check the status by logging on www.scr.indianrailways.gov.in or http://126.96.36.199:8080/sms/